{"id":374,"date":"2024-12-09T12:41:10","date_gmt":"2024-12-09T12:41:10","guid":{"rendered":"https:\/\/ooeggs.com\/cz\/?page_id=374"},"modified":"2025-04-10T17:36:27","modified_gmt":"2025-04-10T17:36:27","slug":"jak-vratit-nebo-vymenit-zbozi","status":"publish","type":"page","link":"https:\/\/ooeggs.com\/cz\/jak-vratit-nebo-vymenit-zbozi\/","title":{"rendered":"Jak vr\u00e1tit nebo vym\u011bnit zbo\u017e\u00ed"},"content":{"rendered":"<div class=\"row align-center\"  id=\"row-164095426\">\n\n\t<div id=\"col-1039734162\" class=\"col medium-10 small-12 large-10\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<p class=\"alt-font\" style=\"text-align: center;\"><span style=\"font-size: 42px;\">Jak vr\u00e1tit nebo vym\u011bnit zbo\u017e\u00ed<\/span><\/p>\n<p>V\u00e1\u017e\u00edme si va\u0161\u00ed d\u016fv\u011bry a chceme, aby n\u00e1kupy u n\u00e1s byly co nejp\u0159\u00edjemn\u011bj\u0161\u00ed. Pokud nejste se zakoupen\u00fdm zbo\u017e\u00edm spokojeni, m\u016f\u017eete jej vr\u00e1tit nebo vym\u011bnit. N\u00ed\u017ee naleznete podrobn\u00fd postup.<\/p>\n<hr \/>\n<h3><span style=\"font-size: 25px;\"><strong>I. Pr\u00e1vo na vr\u00e1cen\u00ed zbo\u017e\u00ed<\/strong><\/span><\/h3>\n<p>Podle z\u00e1kona m\u00e1te pr\u00e1vo odstoupit od smlouvy do <strong>14 dn\u016f od p\u0159evzet\u00ed zbo\u017e\u00ed<\/strong>, a to bez ud\u00e1n\u00ed d\u016fvodu. Toto pr\u00e1vo se nevztahuje na zbo\u017e\u00ed, kter\u00e9 bylo vyrobeno nebo upraveno podle va\u0161eho p\u0159\u00e1n\u00ed.<\/p>\n<hr \/>\n<h3><span style=\"font-size: 25px;\"><strong>II. Jak vr\u00e1tit nebo vym\u011bnit zbo\u017e\u00ed<\/strong><\/span><\/h3>\n<ol>\n<li><strong>Kontaktujte n\u00e1s:<\/strong>\n<ul>\n<li>Informujte n\u00e1s o sv\u00e9m z\u00e1m\u011bru vr\u00e1tit nebo vym\u011bnit zbo\u017e\u00ed.<\/li>\n<li>Kontaktovat n\u00e1s m\u016f\u017eete e-mailem na adrese <strong>obchod@ooeggs.com<\/strong>\u00a0<\/li>\n<li>Do e-mailu uve\u010fte:\n<ul>\n<li>\u010c\u00edslo objedn\u00e1vky.<\/li>\n<li>N\u00e1zev zbo\u017e\u00ed, kter\u00e9 chcete vr\u00e1tit\/vym\u011bnit.<\/li>\n<li>D\u016fvod vr\u00e1cen\u00ed nebo v\u00fdm\u011bny (nepovinn\u00e9).<\/li>\n<li>Pokud po\u017eadujete v\u00fdm\u011bnu, napi\u0161te, za jak\u00e9 zbo\u017e\u00ed chcete p\u016fvodn\u00ed vym\u011bnit (nap\u0159. jinou velikost).<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<li><strong>Vypl\u0148te formul\u00e1\u0159 pro odstoupen\u00ed od smlouvy:<\/strong>\n<ul>\n<li>M\u016f\u017eete pou\u017e\u00edt n\u00e1\u0161 <strong>formul\u00e1\u0159 pro odstoupen\u00ed od smlouvy<\/strong>, kter\u00fd je k dispozici na na\u0161ich webov\u00fdch str\u00e1nk\u00e1ch <strong><span style=\"color: #ed1c24;\"><a style=\"color: #ed1c24;\" href=\"https:\/\/ooeggs.com\/cz\/wp-content\/uploads\/sites\/2\/2025\/04\/Formular-pro-vraceni-zbozi-OOEGGS-2.pdf\" target=\"_blank\" rel=\"noopener\">ZDE<\/a><\/span><\/strong>. Formul\u00e1\u0159 si st\u00e1hn\u011bte, vypl\u0148te a p\u0159ilo\u017ete k vracen\u00e9mu zbo\u017e\u00ed.<\/li>\n<\/ul>\n<\/li>\n<li><strong>P\u0159ipravte zbo\u017e\u00ed k odesl\u00e1n\u00ed:<\/strong>\n<ul>\n<li>Zabalte zbo\u017e\u00ed pe\u010dliv\u011b, aby nedo\u0161lo k jeho po\u0161kozen\u00ed b\u011bhem p\u0159epravy.<\/li>\n<li>Zbo\u017e\u00ed mus\u00ed b\u00fdt:\n<ul>\n<li>Nepou\u017eit\u00e9, nepo\u0161kozen\u00e9 a kompletn\u00ed.<\/li>\n<li>V p\u016fvodn\u00edm obalu (pokud je to mo\u017en\u00e9).<\/li>\n<li>V\u010detn\u011b ve\u0161ker\u00e9ho p\u0159\u00edslu\u0161enstv\u00ed a doklad\u016f (nap\u0159. faktury).<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<li><strong>Za\u0161lete zbo\u017e\u00ed na adresu:<\/strong>\u00a0 <br \/><strong>OOEGGS Maternity<\/strong><b>, <br \/>Marcela Chvalinov\u00e1, <br \/>\u0160tef\u00e1nikova 735, <br \/>739 61 T\u0159inec<\/b>\n<ul>\n<li>N\u00e1klady na dopravu p\u0159i vr\u00e1cen\u00ed nebo v\u00fdm\u011bn\u011b zbo\u017e\u00ed hrad\u00ed kupuj\u00edc\u00ed.<\/li>\n<li>Doporu\u010dujeme z\u00e1silku pojistit nebo zaslat doporu\u010den\u011b, aby bylo mo\u017en\u00e9 jej\u00ed doru\u010den\u00ed sledovat.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<hr \/>\n<h3><span style=\"font-size: 25px;\"><strong>III. Po obdr\u017een\u00ed vr\u00e1cen\u00e9ho zbo\u017e\u00ed<\/strong><\/span><\/h3>\n<ol>\n<li><strong>Kontrola zbo\u017e\u00ed:<\/strong>\n<ul>\n<li>Jakmile obdr\u017e\u00edme vr\u00e1cen\u00e9 zbo\u017e\u00ed, zkontrolujeme jeho stav. Pokud je v\u0161e v po\u0159\u00e1dku, zah\u00e1j\u00edme proces vr\u00e1cen\u00ed pen\u011bz nebo v\u00fdm\u011bny.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Vr\u00e1cen\u00ed pen\u011bz:<\/strong>\n<ul>\n<li>Pen\u00edze v\u00e1m vr\u00e1t\u00edme nejpozd\u011bji do <strong>14 dn\u016f od p\u0159ijet\u00ed vr\u00e1cen\u00e9ho zbo\u017e\u00ed<\/strong>.<\/li>\n<li>Platba bude provedena stejn\u00fdm zp\u016fsobem, jak\u00fdm byla p\u0159ijata, pokud se nedohodneme jinak.<\/li>\n<\/ul>\n<\/li>\n<li><strong>V\u00fdm\u011bna zbo\u017e\u00ed:<\/strong>\n<ul>\n<li>Pokud po\u017eadujete v\u00fdm\u011bnu, za\u0161leme v\u00e1m nov\u00fd produkt co nejd\u0159\u00edve. V p\u0159\u00edpad\u011b, \u017ee nen\u00ed po\u017eadovan\u00e9 zbo\u017e\u00ed skladem, v\u00e1s budeme informovat.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<hr \/>\n<h3><span style=\"font-size: 25px;\"><strong>IV. Speci\u00e1ln\u00ed p\u0159\u00edpady<\/strong><\/span><\/h3>\n<ol>\n<li><strong>Zbo\u017e\u00ed po\u0161kozen\u00e9 p\u0159i p\u0159eprav\u011b:<\/strong>\n<ul>\n<li>Pokud jste p\u0159i doru\u010den\u00ed zjistili, \u017ee bylo zbo\u017e\u00ed po\u0161kozeno, kontaktujte n\u00e1s okam\u017eit\u011b e-mailem a p\u0159ilo\u017ete fotografie po\u0161kozen\u00ed.<\/li>\n<li>V takov\u00e9m p\u0159\u00edpad\u011b hrad\u00edme n\u00e1klady na vr\u00e1cen\u00ed zbo\u017e\u00ed a zajist\u00edme n\u00e1pravu.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Reklamace vadn\u00e9ho zbo\u017e\u00ed:<\/strong>\n<ul>\n<li>Pokud zbo\u017e\u00ed vykazuje vady, postupujte podle na\u0161eho reklama\u010dn\u00edho \u0159\u00e1du.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<hr \/>\n<h3><span style=\"font-size: 25px;\"><strong>V. Kontakt<\/strong><\/span><\/h3>\n<p>Pokud m\u00e1te jak\u00e9koli dotazy t\u00fdkaj\u00edc\u00ed se vr\u00e1cen\u00ed nebo v\u00fdm\u011bny zbo\u017e\u00ed, nev\u00e1hejte n\u00e1s kontaktovat:<\/p>\n<ul>\n<li><strong>E-mail:<\/strong> obchod@ooeggs.com<\/li>\n<li><strong>Telefon:<\/strong> 733 358 298<\/li>\n<li><strong>Adresa pro vr\u00e1cen\u00ed:<\/strong> <br \/><b>OOEGGS Maternity,\u00a0<br \/><\/b><b>Marcela Chvalinov\u00e1, <br \/>\u0160tef\u00e1nikova 735, <br \/>739 61 T\u0159inec<\/b><\/li>\n<\/ul>\n<hr \/>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","footnotes":""},"class_list":["post-374","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/ooeggs.com\/cz\/wp-json\/wp\/v2\/pages\/374","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ooeggs.com\/cz\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ooeggs.com\/cz\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ooeggs.com\/cz\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ooeggs.com\/cz\/wp-json\/wp\/v2\/comments?post=374"}],"version-history":[{"count":14,"href":"https:\/\/ooeggs.com\/cz\/wp-json\/wp\/v2\/pages\/374\/revisions"}],"predecessor-version":[{"id":851,"href":"https:\/\/ooeggs.com\/cz\/wp-json\/wp\/v2\/pages\/374\/revisions\/851"}],"wp:attachment":[{"href":"https:\/\/ooeggs.com\/cz\/wp-json\/wp\/v2\/media?parent=374"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}